Frequently Asked Questions
Everything you need to know about shopping at Romsons
What payment methods do you accept?
We accept a wide variety of payment options including Credit/Debit Cards, Net Banking, UPI, and popular mobile wallets to ensure a seamless checkout experience.
How long does it take for my order to be delivered?
Typically, orders are processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days across India.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery services for most pin codes across India, subject to a minimum order value and specific regional availability.
What is your return and exchange policy?
We offer a hassle-free return policy for products that are damaged or defective upon arrival. Please initiate a return request within 7 days of receiving your order.
How can I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.
Are the products on Romsons.in authentic?
Absolutely. All products sold on our official website are 100% authentic and undergo strict quality checks to ensure they meet the highest medical and safety standards.